Frequently Asked QuestionsIs there storage for bikes?
Yes, in the garage.
Does the payment include bed linen and towels?
Yes.
Is heating and electricity included in the price?
Yes.
Are there shops in the area?
There are small supermarkets, newsagents, butchers and bakers around 5 minutes drive away in Dalbeattie. There is a larger Tesco store in Castle Douglas.
What happens with keys for the house?
Keys will be provided in the house on arrival
What happens when we arrive at the house?
We will be there to greet you and show you around when you arrive.
Can we bring pets?
Sorry, no.
Is smoking allowed?
Sorry, not in the house.
Do you offer short breaks?
Sorry, we only do full weeks.
Is there a telephone line in the house?
Sorry, no but mobile reception for the major networks is good.
Do we have to come Saturday to Saturday?
Generally yes. However, during quieter times of the year this can be flexible.
What happens if we have to cancel our booking?
More than 8 weeks prior to the arrival date, the reservation deposit is forfeited.
Between 8 and 6 weeks prior to the arrival date, 50% of the total weekly rate will be forfeited.
Between 6 and 4 weeks prior to the arrival date, 75% of the total weekly rate will be forfeited.
Within 28 days of the arrival date, 100% will be forfeit.
Cancellations must be made in writing.
What is the reservation deposit and when is this due?
This is a non-returnable deposit of 25% of the advertised rate to reserve the house for yourselves. We will send a Holiday Confirmation Sheet for you to sign. The deposit cheque should be sent when you return this sheet.
When is the final payment due?
8 weeks before arrival. This is the advertised rate for the week minus the reservation deposit
What is the housekeeper’s deposit?
This is a cheque for £100. This cheque is only presented in the event of damage to the property nothwithstanding normal wear and tear. It is otherwise returned to you the week after the rental period.
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Here we have included the main questions we are asked, if you are unsure about anything, please contact us for further information.
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